faqs

Bridal

Complimentary Hemming

International Orders

Loyalty Elite Membership Program

Merchandise & Availability

Merchandise Care

Orders & Payment

Returns & Exchanges

Shipping

Sizing

Special Orders

Store Locations

Virtual Appointments

Please contact our Customer Care Specialist for more information about our bridal party offering.

Yes, no worries if you have a change of heart. Please view our return policy here.

Yes, you may be able to place a Special Order for an existing style in a different color. Please contact our Virtual Stylists to see if it would be possible to place a Special Order in your desired color. Please note that Special Orders take 10 weeks to process, cost an additional 40% of retail price, and are Final Sale.

Yes. Please view our Store Locations to find which Tadashi Shoji boutiques are near you.

We offer complimentary hemming on recent purchases from tadashishoji.com.

If you bought your item here online and its too long, no need to worry. Simply request our Complimentary Hemming Form and our Fit Specialists will gladly assist you. Be sure to include your order number, style number and the approximate number of inches you would like hemmed. Please note, while we offer complimentary hemming, we do not offer complimentary alterations.

Final sale and clearance items are excluded from this complimentary service. However, you may contact Customer Care to inquire about our paid hemming service.

CLICK HERE TO REQUEST A COMPLIMENTARY HEMMING FORM

The expected hemming turnaround is 5-10 business days after the package is received in our warehouse. Please allow additional time for transit. (standard: 3-6 business days, expedited: 2-3 business days, overnight: 1-2 business days).

Our Fit Specialists are available to help guide you through the process. You will need to record the number of inches you would like to take up from the bottom hem. Remember to account for heel height when measuring.

Once complimentary hemming has been completed, the garment will be listed as Final Sale and no longer available for return.

We currently ship to 155 countries. The courier is dependent on country of destination and can be viewed at checkout. View the complete list here.

We accept PayPal, Amazon Pay and the following credit cards: American Express, Visa, MasterCard, and Discover.

We accept the following international credit cards: American Express, Visa, MasterCard, and Discover.

The shipping costs include all customs and duties. Please note that international orders may be subject to customs clearance procedures upon reaching the destination country, which may cause delays. Shipments to Russia may incur fees beyond the delivery estimates.

We accept returns for items in their new, unused condition with all garment tags still attached. Merchandise must be shipped within 15 days of the delivery date. View our complete Return Policy here.

Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 15 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

Orders will be processed and shipped the next business day and are expected to arrive within seven to thirteen business days. Please note that international orders may be subject to customs clearance procedures upon reaching the destination country, which may cause delays beyond the delivery estimates.

Please refer to our Size Guide, where you can find your best fit using our International Size Conversion.

Yes. We recommend using a currency converter website in order to calculate the cost in your local currency.

While we do our best to ensure that the photos we upload are true to the color of the dresses, you may experience a slight variation in color due to your computer monitor.

It typically takes five to eight months for a new collection to be made available for purchase online. Please subscribe to our email newsletters to receive the latest updates.

Please contact Customer Care, who can advise if a particular style will be made available again or can be purchased as a Special Order. If you are looking for a particular size that is no longer in stock, you can opt to be notified if your desired size becomes available by selecting ‘Don’t see your size?’ on the product page.

All colors available for purchase online will be listed on the product page. If you are looking for a particular color that is not listed, please contact our Las Vegas Boutique as you may be able to place a Special Order.

Please contact Customer Care, who can advise if a particular style will be made available again or can be purchased as a Special Order. If you are looking for a particular size that is no longer in stock, you can opt to be notified if your desired size becomes available again by selecting ‘Don’t see your size?’ on the product page.

Yes, if you are looking for a particular size that is no longer in stock, you can opt to be notified if your size becomes available again by selecting ‘Don’t see your size?’ on your desired product’s page.

We recommend following the care instructions indicated on the care label inside the dress and taking your dress to a trusted and experienced cleaner.

Quality is our highest priority. We will be happy to replace or repair any item purchased that is the result of defects in material or workmanship. However, we cannot process repairs for merchandise defective as a result of normal wear and tear or any damages incurred during the dry cleaning or alteration process.

No. Simply choose to checkout as a guest and continue through the checkout process. However, with an account, you will be eligible to earn TS Style Points for purchases, be the first to know about new arrivals, special offers and more.

Yes, please call Customer Care (1-855-272-6552), who can facilitate your order over the phone. Be sure to reference the style number and color of the item(s) you are interested in purchasing.

We accept PayPal, Amazon Pay and the following credit cards: American Express, Visa, MasterCard, and Discover.

We accept the following international credit cards: American Express, Visa, MasterCard, and Discover.

We use Bolt Checkout to ensure your payment details are secure. You can also review our Privacy Policy here.

You will receive an email confirmation to let you know your order has been received and processed. If you do not receive a confirmation email please contact customer care to confirm your order has been received.

If your order has not yet shipped, we will do our best to change or cancel your order once it has been processed. Please contact Customer Care as soon as possible to see what options are available.

We apologize for any inconvenience this may have caused. The size or color you ordered may have been out of stock. Please allow up to 10 business days for the refund to be reflected in your account.

We accept returns for items in their new, unused condition with all garment tags still attached. Merchandise must be shipped within 15 days of the delivery date. View our complete Return Policy here.

Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 15 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

Since special orders are custom-made to your request, they are not eligible for a return/exchange of any kind.

Yes, our return policy is available here.

At this time, we do not allow for items to be returned to our stores, though we do include a pre-printed return label to allow for an easier return process.

All US returns made with our prepaid UPS return label are free. For all other returns, customers are responsible for paying for return shipping costs.

Please allow up to 10 business days after we receive your return for processing. Once your refund is issued a credit confirmation email will be sent to the email address your order was placed under. An additonal processing time may apply for your bank to complete the refund.

We apologize. If your order arrives damaged, please contact Customer Care as soon as possible.

Any style that has been marked FINAL SALE on the product page and shopping cart is not eligible to be returned for a refund. Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 15 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

Please contact Customer Care, who can assist you with this request.

While we do not send confirmation emails when your return is received, we will send a credit confirmation email once your refund or store credit has been issued. Credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time.

Orders placed Monday - Thursday will be processed and shipped on the next business day, excluding holidays. If your order is placed Friday - Sunday it will be processed the following business day. More information on shipping & delivery is available here.

The estimated arrival of your order will vary based on the shipping option that you selected. Orders shipped with UPS 2nd Day Air are expected to arrive within 2-3 business days, while orders placed with UPS Ground are expected to arrive within 3-6 business days. Overnight orders that ship on Friday will not be delivered until the following Monday. Delivery time frames for overnight delivery is estimated to be 1-2 business days. More information on shipping & delivery is available here.

Yes, we offer international shipping to 155 countries. View the complete list here.

Yes, for an additional $40.

If your order has not already been prepared for shipping, you may contact Customer Care to change the shipping method.

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information. You can also check the status of your order under My Account.

We will email you a shipping confirmation once your order has shipped. This email will include a UPS tracking number to track the status of your shipment.

At this time, we do not allow for items to be picked up in our retail stores, though we do offer different expedited shipping options to allow for a speedy delivery.

At checkout you will be prompted to enter your billing information. Below the BILLING INFORMATION field is an option to "Ship to the same address". To ship to a different address simply click the box with a check mark to deselect the option. Once the box is deselected a new form field for "SHIPPING INFORMATION" will be available.

Yes, the measurements listed on our Size Guide provide the best guidelines for finding your true fit.

Please refer to our Size Guide, where you can find your best fit using our International Size Conversion.

If you are between sizes, we recommend going one size down as our dresses tend to run slightly large. If you continue to have difficulty finding your size, please contact Customer Care, who can assist with finding your best fit.

We advise hemming your gown if it drags too much as to avoid snagging or attracting dirt. We do recommend wearing heels with our gowns if your measurements are shorter than the approximate length from natural waist to hem listed on our product pages.

Queen sizing refers to our Plus Size collection, which includes sizes 14Q to 24Q and 1X to 3X.

Watch Video Explanation

Queen sizing refers to our Plus Size collection, which includes sizes 14Q to 24Q and 1X to 3X. For styles in which we offer both Missy and Queen options (for example, 14 and 14Q), the Queen size is larger in the bust, waist, and hip while maintaining the same length. Please refer to our Size Guide to see whether our Missy or Queen size would be the best fit based upon your measurements.

Watch Video Explanation

The Q refers to our Plus Size collection, which includes sizes 14Q to 24Q and 1X to 3X. Our Plus Size proportions are different than Missy Size so be sure to compare your measurements to our size guide if you are not sure.

Watch Video Explanation

Please refer to our Size Guide, where we discuss different body shapes and provide suggestions for dress silhouettes that will be most flattering.

Usually, though we recommend taking them to a trusted and experienced tailor.

You may be able to place a special order for an existing style in a different color or size that is otherwise out of stock. Special Orders take 10 weeks to process, cost an additional 40% of retail price, and are Final Sale.

If interested, please contact one of our Virtual Stylists.

Please contact one of our Virtual Stylists to see if it would be possible to place a Special Order with your desired length.

Yes, you may be able to place a Special Order for an existing style in a different color. Please contact our Virtual Stylists to see if it would be possible to place a Special Order in your desired color. Please note that Special Orders take 10 weeks to process, cost an additional 40% of retail price, and are Final Sale.

Please contact our Virtual Stylists to see if it would be possible to place a Special Order for your desired style. Please note that Special Orders take 10 weeks to process, cost an additional 40% of retail price, and are Final Sale.

Yes, please contact our Customer Care Specialist, who can arrange to send swatches of your desired fabrics and colors if available.

Yes, depending on the availability of the requested fabric. Fabric orders can take up to 5 business days to complete and are Final Sale. Please contact Customer Care for more information

Yes, depending on the availability of the requested fabric. Please contact our Virtual Stylists to place an order for a matching stole.

Please view our Store Locations to find which Tadashi Shoji boutiques are near you.

Shop with a Tadashi Stylist from the comfort of your home. Whether it’s navigating dress codes or finding your size, our virtual stylists bring their wealth of eveningwear and bridal expertise to you.

Select an appointment type, schedule a time that works for you and answer a few questions so that we can personalize your experience. You will receive a confirmation email that includes your appointment details and how to connect. Each appointment is a maximum of 45 minutes long, so we recommend you browse our site ahead of time in order to ensure that we can show you any styles thoroughly.

Our virtual appointment service is complimentary and you will not be charged.

Each appointment is approximately 45 minutes long. If you feel you may need more time, please email customercare@gtadashishoji.com and we can confirm stylist availability. Please do not schedule back-to-back appointments.

You will see the option to cancel or reschedule your appointment in your confirmation email. If you experience any issues, please contact customercare@tadashishoji.com as soon as possible.

To prepare for your appointment we recommend you browse our site ahead of time in order to ensure that we can show you any styles thoroughly.

Yes, others are welcome to join your appointment. You will have the option to add guests when scheduling your session.