If you bought your item here online and its too long, no need to worry. Simply request our Complimentary Hemming Form and our Fit Specialists will gladly assist you. We ask that you try the garment on before requesting hemming to be completed. If alterations need to be completed please have this done before sending your garment for hemming. Any alterations to the gown after hemming may change the length of the garment. Be sure to include your order number, style number and the approximate number of inches you would like hemmed. Please note, while we offer complimentary hemming, we do not offer complimentary alterations. Final sale and clearance items are excluded from this complimentary service. However, you may contact Customer Care to inquire about our paid hemming service.
how long does it take?
The expected hemming turnaround is 5-10 business days after we receive the package in our warehouse. Please allow additional time for transit. (standard: 3-6 business days, expedited: 2-3 business days, overnight: 1-2 business days).
how do I measure?
You may measure the garment with assistance at home or take your garment to a local seamstress. Feel free to use the instructional images below as a guide. If you find you need further assistance, our fit Specialists are available to help guide you through the process. You will need to record the number of inches you would like to take up from the bottom hem. Remember to account for heel height when measuring.
am I able to return?
Once custom alterations have been made, the garment will be listed as final sale and no longer available for return.
